FAQ's
Bestrends is your one-stop shop for high-quality, trendy, and affordable footwear. We focus on delivering exceptional products and outstanding customer service to meet your needs.
We have showrooms in Liberty Plaza Colombo 03, Nugegoda and Dehiwala. You can also shop online at Bestrends.lk
We specialize in casual and trendy footwear, and more catering to men, women, and kids.
No, our products don’t come with a warranty. For details on specific warranties, please refer to the product description or contact our support team.
We provide a detailed size chart for all products. Simply refer to the size chart on the product page or contact us for guidance.
Yes, we offer a wide range of products for everyone. Browse our collections for men, women, and kids to find what you need.
Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase or you may contact our customer service team and place an order..
Orders can be canceled or modified within 24 hours of placing them. Contact our support team immediately for assistance.
Refresh the page, check your internet connection, and ensure your payment details are correct. If the issue persists, contact our support team
We accept [Visa, MasterCard, cash on delivery, KOKO and Mint Pay. Payment options will be displayed at checkout.
Yes, we use advanced encryption technology to ensure your payment details are safe and secure
Yes, we do offer installment plans using KOKO and MINT Pay Platforms
We offer Standard Delivery 2–5 business days. Delivery times may vary based on your location.
Yes, we ship internationally. Delivery charges and times will vary based on the destination.
Shipping is Rs.500 within Sri Lanka and International Deliveries will vary based on the country. For international Deliveries contact our support team.
Once your order is shipped, you will receive a tracking number via email or SMS. Use it to track your order on our website or the courier’s site.
You can return items within 14 days of receiving them, provided they are unused and in their original packaging. Exchange or Refund can be obtained.
Contact our support team with your order details. We will guide you through the return and refund process.
Yes, Discount Products can be exchanged but not refunded.
No, you can check out as a guest. However, creating an account allows you to track orders and enjoy faster checkouts in the future.
Click on “Forgot Password” on the login page, enter your registered email address, and follow the instructions sent to your email.
Yes, we prioritize your privacy and use industry-standard security measures to protect your data.
Visit our Sale page for the latest promotions.
Enter your discount code at checkout in the designated field. The discount will be applied automatically.
Unfortunately, only one discount code can be used per order
Yes, you can purchase gift cards in various denominations on our website.
Absolutely. Visit any of our showrooms in Liberty Plaza Colombo 03, Nugegoda or Dehiwala to explore our products in person.
Yes, sign up for our loyalty program to earn points on every purchase and redeem them for purchases on future orders.
Bestrends, a leading fashion destination, embraces its unique identity while delivering a global-class shopping experience. With a focus on customer satisfaction and innovation, Bestrends sets new standards in style and retail excellence, earning the loyalty of fashion enthusiasts everywhere.
Information
visit us
Dehiwala
76/1 /1 Galle Rd, Dehiwala-Mount Lavinia 10350Nugegoda
138B S. De S. Jayasinghe Mawatha, Nugegoda 10250Liberty Plaza
1st Floor, 250, 1, Liberty Plaza, 43 R. A. De Mel Mawatha, 003000777995267
0718159800
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